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Complaints & Suggestions

We welcome your comments on the quality and type of service provided by the Practice. If you feel that any of the quality commitments outlined on these pages are not being met, we would like you to let us know about it. Please write to or call the surgery and ask for the Practice Manager, Miss Jessica Benson.

good_ratingsComplaints Procedure

We always try to provide the best services possible, but there may be times when you feel that this has not happened. The following information explains our in-house complaints procedure, drawn up to respond to patient grievances. Our practice is not able to deal with questions of legal liability or compensation.

We hope you will use it to allow us to look into and, if necessary, correct any problems that you have identified, or mistakes that have been made. If you use this procedure it will not affect your right to complain to NHS England. Please note that we have to respect our duty of confidentiality to patients and a patient's consent will be necessary, if the patient in person does not make the complaint. If you wish to make a complaint, please write to our Complaints Manager. Full details will be taken and a decision made on how best to undertake the investigation.

We believe it is important to deal with complaints quickly, so you will be sent a reply within 3 days. We will try and address your concerns, provide you with an explanation and discuss any action that may be needed.

 
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